A post, a tweet is what you need to draw attention, especially when it goes to the CEO and the Directors.
Just took 30 minutes to get a call from the operations team after Director's response.
A truce strategy, "Please give us a chance to serve you better", said the lady.
"And how?"
"We would like you to select one more item, plus all that giftwrap and personalized message, and we'll do that all for FREE."
"Power of Social Network! I can take one more chance, eh!"
The rest, as they say, is history! The gift was delivered in a little more than 24 hours time.
No point in hiding the name, Oye - that was BabyOye!